BOOKING TERMS AND CONDITIONS

These terms and conditions apply to lettings of holiday accommodation. These terms form the basis of the customer’s contract with the owner so please read them carefully before going ahead with your reservation.

Owner: Tom and Sophie Smith 

Booking and Payment of Booking Deposit

The Customer Agrees:

1.      To pay the full amount of the rental fees 6 weeks before the start date of your holiday.

2.      That they are one of the guests staying at the property (unless agreed otherwise in writing by the owner).

3.      That they are at least 18 years old.

4.      To check the details of the booking confirmation are correct and notify the owner immediately of any discrepancies. The owner cannot accept responsibility for any errors not corrected prior to arrival.

5.      To ensure that all Guests are aware of, and comply with, these terms.

Payment of the booking deposit (or the full amount of rental fees, if the booking is made less than 6 weeks before the start date) is an offer to let the property on the requested dates.  A booking is provisional until the booking deposit has been paid in full, in cleared funds and the owner has issued a booking confirmation.  The owner reserves the right to refuse a booking and, if a booking is refused all booking deposits and rental fees paid by the customer will be refunded immediately.

If the property is available on the requested dates and the booking deposit has been paid, the owner will issue a booking confirmation to the customer.  At this point, a binding contract, incorporating these Terms, will come into existence. 

We strongly recommend that the customer and all guests take out sufficient holiday insurance. Insurance should cover all risks, including cancellation, accident, breakdown, loss or damage to personal property and all forms of travel delay including adverse weather conditions.

Payment of rental fees:

1.      The customer must pay the balance of the rental fees due, to the owner at least 6 weeks before the start date.  The customer agrees to make payment by cheque or BACS (BACS is preferred).

2.      If the customer has not paid the balance of the rental fees 6 weeks before start date the customer will be deemed to have cancelled the booking.

3.      The owner shall not be responsible for sending payment reminders to the customer.

4.      The rental fee includes water, bed linen, towels, electricity and Wi-Fi.

5.      Cots and high chairs are complimentary and need to be hired at the time of submitting the booking form.

6.      A deposit of £200 is required within 14 days of making a booking.

7.      The full balance is required 6 weeks before the commencement of your holiday.

Amendments

1.      If the customer wishes to amend the booking after the booking confirmation has been issued, they shall notify the owner in writing together with details of the required change.  All amendments are subject to the consent of the owner. 

2.      The owner shall notify the customer if any additional fees are payable as a result of the change request.  If the customer agrees to the additional fees, they shall be paid to the owner within 5 days of the owner’s notification.  Following the owner’s receipt of the additional fees (if any), the owner shall issue the customer with a written confirmation of any changes.

3.      If the change request relates to an amendment to the rental period, it must be received by the owner at least 8 weeks prior to the start date.  The customer agrees that new dates, set out in the change request, shall be within the same calendar year of the original start date.  On receipt of the change request, the owner shall endeavor to facilitate the amendment to the rental period provided that the property is not subject to prior bookings on the requested dates.  If the property is available on the requested dates set out in the change request, the owner shall confirm to the customer if any additional rental fees are payable in respect of the amended rental period. If the customer agrees to the additional rental fees, it shall be paid to the owner within 5 days of the owner’s notification.  Following the owner’s receipt of the additional rental fees, the owner shall issue the customer with a written confirmation of the change and the booking shall apply to the new rental period set out in the change confirmation. 

4.      Unless the owner has issued a change confirmation, the original booking set out in the booking confirmation shall still apply.  For the avoidance of doubt, the customer shall remain responsible for the payment of the full rental fees in accordance with these terms. 

5.      The customer agrees that it shall not submit a change request within 6 weeks prior to the start date. 

Rental Period

Unless the owner confirms otherwise in writing, rentals commence at 3pm on the start date and end at 9.30am on the end date.

The rental period cannot be exceeded unless the owner gives prior written approval.  The customer shall be responsible for additional costs and charges arising due to unauthorized extensions.

Owner’s obligations during the rental period

1.      The owner agrees that the customer may quietly possess and enjoy the property during the rental period without any unnecessary interruption from the owner or any person on behalf of the owner.

2.      The owner shall provide the facilities at the property.

Customer’s obligations during the rental period

The customer shall:

1.      Use the property (including the owner’s fixtures and fittings) in a reasonable and careful manner, not allow it to deteriorate and keep it clean and tidy at all times.

2.      Be responsible for all damage caused to the property (including the owner’s fixtures and fittings), or to any other property owned by the owner, resulting from any breach of the obligations set out in these terms or any improper use by or negligence of the guests or any person at the property with the customer’s permission.  The customer agrees to pay to the owner all charges raised in respect of damage caused to the property immediately on request.  In the event that the damage affects any subsequent bookings at the property, the customer may also be responsible for lost rental fees incurred by the owner as a result of such damage.

3.      Keep the property and the fixtures, furniture and effects at the property clean and in the same condition as at the start date (fair wear and tear excepted).

4.      To keep possession of the keys for the property and, in the event that the key is lost, pay to the owner a charge of £20 for each lost key, immediately on request.

5.      Not block or otherwise damage the taps, baths, wash basins, toilets, cisterns or pipes within or exclusively serving the property.

6.      Report to the owner any damage, destruction, loss, defect or disrepair affecting the property, or any of the fixtures, furniture and effects at the property, as soon as it comes to the customer’s attention.

7.      Place all refuse in the receptacles provided for the property.

8.      Allow the owner necessary access to enter the property at reasonable times of the day to inspect its condition and state of repair and to carry out any necessary repairs, provided the owner has given reasonable notice beforehand.

9.      In cases of emergency, allow the owner, or anyone with the owner’s authority, to enter the property at any time and without notice

10.   Use the property as a private holiday residence for the maximum number of people stated on the booking confirmation (6) unless otherwise agreed in writing by the owner.  The owner reserves the right to terminate the contract without refund for a breach of this condition.

11.  Not use the property for any illegal or immoral purposes.

12.  Not cause or permit any dangerous or inflammable substance to collect in or on the property apart from those needed for general domestic use.

13.  Not erect any tent at the property without obtaining the owner’s prior written consent.

14.  We do not accept dogs or pets.

15.  Not smoke inside the property. 

16.  Not light any candles or naked flames inside the property.

17.  Not assign or sublet the property or any part of the property and not part with possession or share occupation of the property or any part of it.

18.  Not alter, add to or interfere with the appearance structure exterior or interior of the property or the arrangement of the fixtures, furniture and effects belonging to the owner.

19.  At the end of the rental period, remove the guest’s belongings from the property and leave the property clean and tidy so that the property is ready for immediate re-occupation. 

20. Before leaving the property please strip the beds and put all dirty linen including towels into the laundry bags provided.

Cancellation by customer

1.      If the customer intends to cancel the booking after the booking confirmation has been issued, they shall notify the owner in writing. 

2.      If the cancellation notice is received by the owner; 6 weeks before the start date the owner shall be entitled to retain the booking deposit, but the balance of the rental fees will not be due. Less than 8 weeks before the start date, the owner may retain 100% of the rental fees. 

5.      If the customer cancels the booking less than 6 weeks before the start date, the owner shall endeavor to re-let the property during the rental period which is subject to the cancellation.  If the owner is able to re-let the property during the cancelled rental period, it shall refund the balance of the rental fees to the customer, or if the rental period is only partially re-let, an equivalent proportion of the rental fees will be due.  For the avoidance of doubt, the booking deposit shall not be refunded to the customer.

6.      If the customer has not yet paid the balance of the rental fees, it agrees that it is responsible for the full payment of the rental fees if it cancels the booking less than 6 weeks before the start date.

Cancellation by the owner

If there has been a substantial breach of any of the customer’s obligations, the owner may terminate (i.e. bring to an end) the contract that exists in relation to the property and may recover possession of the property.  The owner shall not be liable for any losses incurred by the customer as a result of the owner terminating due to the customer’s substantial breach of its obligations.  The other rights and remedies of the owner will remain in force.

Complaints

If the customer has any compliant about the property, they may contact the owner by telephone or email. 

The customer agrees to raise complaints during the rental period to allow the owner to investigate the compliant and arrange for any necessary remedial action to be made.